Company Facts

The Western Union Company (NYSE: WU) is a leader in global payment services. Together with our Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions-branded payment services, we provide customers and businesses with fast, reliable and convenient ways to send and receive money around the world, send payments and purchase money orders.

As of December 31, 2013, Western Union, Vigo and Orlandi Valuta-branded services were offered through a combined network of more than 500,000 Agent locations in 200 countries and territories and over 100,000 ATMs. In 2013, we completed 242 million consumer-to-consumer transactions worldwide, moving $82 billion of principal between consumers, and 459 million business payments.


For more than 160 years, the familiar signs of Western Union have stood as a trusted symbol for connecting friends, family and businesses around the world. From the roots of our signature telegram business, we expanded and evolved our services in 1871 to offer electronic money transfer.   Click here to view a WU corporate history timeline.

Core Business

  • Retail, online, ATM and mobile consumer-to-consumer money transfers
  • Stored-value solutions, including prepaid cards and money orders
  • Consumer bill payments
  • Cross-border business payments for small- and medium-sized enterprises

Financial Highlights

In 2013, Western Union reported:

  • Total revenue of $5.5 billion
  • Cash flow from operations of $1.1 billion
  • EPS of $1.43
  • Returned $671 million to shareholders through share repurchases and dividends

Regional Operations

Latin America and the Caribbean

  • More than 45,000 Agent locations
  • 47 countries and territories
  • Nearly 2,300 employees

United States, Canada and Mexico

  • More than 65,000 retail Agent locations
  • More than 2,800 employees

Middle East & Africa

  • Offices in the United Arab Emirates, Saudi Arabia, Pakistan, Morocco, South Africa
  • More than 160 employees

Asia Pacific

  • Offices in Australia, Bangladesh, China, Fiji, Hong Kong, India, Indonesia, Japan, Korea, Laos, Malaysia, Nepal, New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
  • More than 1,200 employees

Europe & CIS

  • Offices in Austria, Belgium, France, Germany, Ireland, Italy, Lithuania, Russia, Spain, Sweden, Turkey, United Kingdom, Uzbekistan
  • More than 140,000 Agent locations
  • Over 53 countries and territories in Europe & CIS
  • Nearly 3,000 employees

Company at a Glance


Englewood, Colorado, USA

Key Statistics

  • More than 500,000 Agent locations worldwide (including Western Union, Vigo and Orlandi Valuta locations)
  • 200 countries and territories


  • More than 1,100 at headquarters
  • Approximately 9,600 worldwide


  • Hikmet Ersek, President and CEO
  • Raj Agrawal, EVP, Interim Chief Financial Officer
  • Luella Chavez-D’Angelo, Chief Communications Officer
  • John Dye, EVP, General Counsel & Secretary
  • Diane Scott, EVP, Chief Product & Marketing Officer
  • John David Thompson, EVP, Global Operations & Technology, CIO
  • Richard Williams, EVP, Chief Human Resources Officer
  • Khalid Fellahi, SVP & GM, Western Union Digital
  • Kerry Agiasotis, General Manager, Western Union Business Solutions
  • Scott Coad, Chief Transformation Officer
  • Jean Claude Farah, President, Middle East, Africa, Asia Pacific, Eastern Europe & CIS
  • Odilon Almeida, President, Americas and European Union

Regional Operations

Media Contact

Dan Diaz
Corporate Communications
+1 720 332 5564