Asia Pacific Fact Sheet

With Western Union, consumers and businesses can quickly, reliably and conveniently transfer funds, send bill payments, or pre-pay for phone, Internet or credit card services using the company’s proprietary money transfer network. Western Union, along with its subsidiaries Orlandi Valuta and Vigo, has more than 345,000 Agent locations in more than 200 countries and territories.

Western Union is one of the leading money transfer service providers in Asia Pacific (APAC). More than 270 employees working in 17 offices spread across the region are responsible for a network of more than 59,400 Agent locations spanning over 35 countries and territories.

Core Business within the Region:

Money Transfer

  • In Asia Pacific, Western Union offers consumer-to-consumer money transfers, providing quick transfer of funds to family and friends around the globe.
  • Western Union offers consumer-to-bank-account money transfers, which enables customers in Hong Kong, Malaysia and Singapore to send money to their bank accounts in the Philippines and Indonesia through the Western Union® Direct to Bank option.
  • Across the APAC region, more than 40 banks and postal institutions are Western Union Agents. The company has 19 years of experience in the money transfer business within the region.
  • Domestic money transfer (in-country) is available in the Philippines and Indonesia.
  • Home delivery of funds is available in Vietnam.

Online Money Transfer
Consumers in Australia and New Zealand can send money online using their credit or debit card at westernunion.com.au and westernunion.co.nz.

The Western Union® Gold Card
Consumers in select countries can enroll in the Western Union loyalty and rewards program, the Gold Card. Gold Card members enjoy benefits such as insurance coverage (Continuity of Income program), phone time, shopping sprees, shopping coupons and discounts at participating retail outlets.

Countries where the Gold Card is available:

  • Australia
  • New Zealand
  • Brunei
  • Philippines
  • Hong Kong
  • Singapore
  • Japan
  • Taiwan
  • Malaysia

Recent Milestones in the Region

  • In January 2008, Western Union announced that its customers in Hong Kong could soon apply for small personal loans from PrimeCredit Limited.
  • In the fourth quarter of 2007, Western Union posted revenue growth of 37% and transaction growth of 24% in China, the world’s second-largest remittance recipient country.

Company at a Glance

Regional Headquarters

Hong Kong SAR, China

APAC Office Locations:

  • Australia
  • China
  • Fiji
  • Hong Kong
  • Indonesia
  • Japan
  • Korea
  • Laos
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Current Highlights

  • More than 59,400 Agent locations in the region
  • Over 35 countries and territories across Asia Pacific
  • More than 345,000 Agent locations worldwide ( including Western Union, Vigo and Orlandi Valuta)
  • More than 200 countries and territories around the world

Employees

  • More than 270 across the APAC region comprising 13 different nationalities

Leadership

  • Christina Gold, President and CEO
  • Ian K. Marsh, EVP & MD, Asia Pacific
  • Paolo Fanizza, RVP, Payment Services, Strategic Development and M&A, Indochina
  • Graham Loader, VP and CFO, Asia Pacific
  • Andrew Ong, RVP, North Asia
  • Patricia Riingen, VP, Philippines
  • Sunil Balagopal, RVP, Southeast Asia
  • Paul Crawford, VP, Oceania, Prepaid Svcs
  • Isabella Lau, VP, Marketing
  • Cliff Hurd, VP, Operations
  • Angela Heng, VP, Communications
  • Jim Robinson, General Counsel
  • Margaret Mak, Director, Credit & Collections

Media Contact

Connie Yip
+ 850 3405 8002
connie.yip@intl.westernunion.com

Asia Pacific Fact Sheet

Download key facts about Western Union in the Asia Pacific region

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