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With Western Union, consumers and businesses can quickly, reliably and conveniently transfer funds, send bill payments, or pre-pay for phone, Internet or credit card services using the company’s proprietary money transfer network. Western Union, along with its associated Orlandi Valuta and Vigo brands, has more than 385,000 Agent locations in 200 countries and territories.
Western Union is one of the leading money transfer service providers in Asia Pacific (APAC). More than 400 employees working in 14 offices spread across the region are responsible for a network of more than 62,500 Agent locations spanning 39 countries and territories.
Core Business within the Region:
Money Transfer
- In Asia Pacific, Western Union offers consumer-to-consumer money transfers, providing quick transfer of funds to family and friends around the globe.
- Western Union offers consumer-to-bank-account money transfers, which enables customers in Hong Kong, Malaysia and Singapore to send money to their bank accounts in the Philippines and Indonesia through the Western Union® Direct to Bank option.
- Across the APAC region, more than 40 banks and postal institutions are Western Union Agents. The company has 19 years of experience in the money transfer business within the region.
- Domestic money transfer (in-country) is available in the Philippines and Indonesia.
- Home delivery of funds is available in Vietnam.
Online Money Transfer
Consumers in Australia and New Zealand can send money online using their credit or debit card at
westernunion.com.au and westernunion.co.nz.
The Western Union® Gold Card
Consumers in select countries can enroll in the Western Union loyalty and rewards program, the Gold Card. Gold Card members enjoy benefits such as insurance coverage (Continuity of Income program), phone time, shopping sprees, shopping coupons and discounts at participating retail outlets.
Countries where the Gold Card is available:
- Australia
- New Zealand
- Brunei
- Philippines
- Hong Kong
- Singapore
- Japan
- Taiwan
- Malaysia
Recent Milestones in the Region
- Effective from February 18, 2008, Western Union Filipino customers in Hong Kong can draw 12- to 18-month installment loans from PrimeCredit Limited, following an agreement signed by the two companies to offer a pilot consumer lending program.
- In October 2008, Western Union announced that customers of Malaysia's CIMB Bank can now send funds online from their bank accounts for payout in cash at one of more than 385,000 Western Union Agent locations worldwide.
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Company at a Glance

Regional Headquarters
Hong Kong SAR, China
APAC Office Locations:
- Australia
- China
- Fiji
- Hong Kong
- Indonesia
- Japan
- Korea
- Laos
- Malaysia
- New Zealand
- Philippines
- Singapore
- Taiwan
- Thailand
- Vietnam
Current Highlights
- More than 62,500 Agent locations in the region
- Over 35 countries and territories across Asia Pacific
- More than 385,000 Agent locations worldwide ( including Western Union, Vigo and Orlandi Valuta)
- 200 countries and territories around the world
Employees
- More than 370 across the APAC region comprising 14 different nationalities
Leadership
- Christina Gold, President and CEO
- Hikmet Ersek, EVP & MD, Europe/Middle East/Africa/Asia Pacific
- Paolo Fanizza, RVP, Payment Services, Strategic Development and M&A, Indochina
- Graham Loader, VP and CFO, Asia Pacific
- Andrew Ong, RVP, North Asia
- Patricia Riingen, VP, Philippines
- Sunil Balagopal, RVP, Southeast Asia
- Isabella Lau, VP, Marketing
- Cliff Hurd, VP, Operations
- Angela Heng, VP, Communications
- Jim Robinson, General Counsel
- Margaret Mak, Director, Credit & Collections
Media Contact
Pia De Lima
+852 3405 8091
Pia.DeLima@westernunion.com

Asia Pacific Fact Sheet
Download key facts about Western Union in the Asia Pacific region
Download the pdf
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