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Payment Services Fact Sheet
Western Union Payment Services offers a complete suite of electronic and cash bill-payment services backed by a trusted, reliable brand.
Western Union Payment Services is a reliable resource for thousands of billers, including many leading companies in the utility, auto finance, mortgage, insurance and government industries.
Core Business within Western Union Payment Services:
Bill Payments
With the Western Union® Quick Collect, Western Union Convenience Pay® and SpeedPay® services, U.S. consumers can send a number of bill payments, including:
- Mortgages
- Auto Insurance
- Auto loans
- Utilities (electric, cable, gas, water)
- Phone and cellular bills
- Child support
- Credit cards
- Fines and fees
In addition, consumers can:
- Purchase airline tickets, travel packages, prepaid wireless airtime, and catalog and Internet items from participating companies in cash;
- Send funds to the account of an inmate in participating U.S. correctional facilities nationwide.
Western Union accepts a variety of payments and offers a number of convenient and quick ways for consumers to pay their bills, including:
- In person at one of over 45,000 Western Union Agent locations in the U.S. and select locations in Argentina and Canada;
- Online at westernunion.com (for U.S. and U.K. consumers);
- Over the phone by calling 1-800-CALL-CASH®.
Prepaid Services
Western Union offers a variety of prepaid services at U.S. Agent locations for consumers who prefer pay-as-you go services such as wireless or home phone service, Internet access or debit card benefits.
Equity Accelerator® Service
The Western Union Equity Accelerator service allows U.S. consumers to make mortgage payments via their checking accounts by ACH and to schedule additional recurring principal payments on their mortgages more quickly, thus reducing their loan balance.
Money Orders
Western Union money orders make paying bills and loan payments easy. They are sold at participating Western Union Agent locations in the U.S. and Canada.
Custom House
Acquired by Western Union in 2009, Custom House allows you to make international payments, receive foreign currency and protect your business with currency risk management services.
Key Facts
In the third quarter of 2008, Western Union completed the acquisition of Transfer Express de Panama, a money transfer and bill payments company.
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Company at a Glance

Regional Headquarters
Englewood, Colorado, USA
Major International Locations
- Brussels, Belgium
- Capital Federal, Argentina
- Dublin, Ireland
- Hong Kong SAR, China
- Paris, France
- San José, Costa Rica
- Sydney, Australia
- Vienna, Austria
Current Highlights
- More than 385,000 Agent locations offering Western Union services
- 200 countries and territories
Employees
Leadership
- Christina Gold, President and CEO The Western Union Company
- Ranjana Clark, Executive Vice President, Global Payments and Global Strategy
- David Shapiro, SVP, Western Union Payment Services Marketing
- Matt Hillgard, SVP, Western Union Payment Services International
- Bill Asip, VP, Western Union Payment Services International
Media Contact
Sherry Johnson
Corporate Communications
(720) 332-4751
sherry.l.johnson@westernunion.com

Payment Services Fact Sheet
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