Western Union’s Omni-Channel Strategy is Gaining Momentum

Press Release By Western Union Published OnJuly 14, 2015

ENGLEWOOD, Colo.–(BUSINESS WIRE)– The Western Union Company (NYSE: WU), a leader in global payment service, and PKO Bank Polski, the largest Polish universal bank, have enabled Western Union Money Transfer® transactions originated from nearly anywhere in the world to be paid out at more than 3,000 ATMs of PKO Bank Polski in Poland or credited directly to their bank accounts.

The collaboration with PKO Bank Polski extends Western Union ATM pay-outs to more than 4,300 ATMS or more than 30 percent of the carded population in Poland. Western Union’s relationship with Bank Zachodni WBK offers an ATM network of 1,300.

Carded customers of PKO Bank Polski have the choice of having their Western Union® money transfers credited in multi-currency – PLN, USD, EUR and GBP – and can also access the services through the bank’s online platform.

“Western Union continues to expand our cross-border capability to give our customers multiple pay-in and pay-out options. We are evolving to increase choice and convenience for our customers who have a variety of money transfer needs around the world and in Poland,” said Odilon Almeida, President of the Americas and European Union at Western Union.

“We are now putting customers in the driver’s seat to decide how to access their international remittances. Poland is a best-in-class example across the European region of how Western Union has transformed from only cash-payout to a multi-channel provider offering customers the choice of receiving and sending through electronic means,” said Giovanni Angelini, Senior Vice President and General Manager for Europe at Western Union.

Western Union’s traction into account or card payout is gaining momentum in Eastern Europe. Last month Western Union formalized a deal with MasterCard and Banca Transilvania (BT) to enable remittances originated from nearly anywhere in the globe to be received on Maestro and MasterCard consumer cards using 900 BT automated teller machines (ATMs) across Romania, one of the largest remittance receivers in Eastern Europe1.

Western Union in Poland has expanded its bank receive options offering consumers the choice of sending direct to bank from 20 countries; or using electronic, mobile, phone or ATM bank channels with participating banks. In addition to Western Union’s more than 7,900 retail agent locations, consumers also have the choice for cash payout delivered to their home – a service option that has been pioneered by Western Union in the Polish market. PKO Bank Polski commenced offering customers walk-in service at more than 2,300 Agent locations.

About Western Union

The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of March 31, 2015, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of over 500,000 agent locations in 200 countries and territories and over 100,000 ATMs and kiosks. In 2014, The Western Union Company completed 255 million consumer-to-consumer transactions worldwide, moving $85 billion of principal between consumers, and 484 million business payments. For more information, visit www.westernunion.com.

1 World Bank


Source: Western Union

Western Union

US: Pia De Lima, 1 954-260-5732



Europe: Sabine Fischer, 43 664 152 7554

sabine.fischer@westernunion.com (Austria)