Western Union Money Transfers Now Delivered Home in Colombia

Press Release By Western Union Published OnMay 20, 2020

BOGOTA, COLOMBIA, MAY XX 2020–Western Union, a leader in cross-border, cross-currency money movement and payments, today announced that Giros y Finanzas will provide home delivery service for Western Union money transfers in select areas of Bogotá, Cali, Medellin and Barranquilla. The service is available for Giros y Finanzas´s enrolled customers only.

The Agents’ home delivery service will enable enrolled customers in select Colombian cities to receive cash from their loved ones, without leaving their homes. As the government implements COVID-19 restrictions on movement to ensure safety of residents, Giros y Finanzas is launching the home delivery money service for receivers, available from Monday to Saturday, 8am to 4pm . Customers can receive up to 800,000 Colombian Pesos (approximately USD200) per transaction.

“We and our Agents play a critical role in getting money to places, where and when it is most needed. As a purpose-driven global company, our mandate is to serve communities worldwide and this means not only serving the digitally enabled but also offline communities innovatively. This shared purpose holds true in these current times,” said Jean Claude Farah, President, Global Network, Western Union.

“The launch of this new Agent service – delivering money to customers’ homes – will help the public access cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” added Farah.

“We are committed to doing everything we can to ensure we are ready to serve our customers responsibly. With the ongoing situation and speed at which things are changing around us, we are adapting our operations and enabling customers to receive money from the comfort of their own home,” said Juan Pablo Cruz, President, Giros y Finanzas.

Customer Guidance

Service is available in select areas of Bogotá, Cali, Medellin and Barranquilla.

Once the receiver (who has previously enrolled with Giros y Finanzas) gets notified by the sender that the money transfer has been sent to them, the receiver can then contact Giros y Finanzas at the following numbers.

National number: 01 8000 111 999


+57 (1) 745 17 17

+57 (1) 746 46 64


+57 (2) 518 48 00

+57 (2) 485 91 95

+57 (2) 486 77 77


+57 (4) 604 10 10


+57 (5) 385 12 12

A Giros y Finanzas representative will then verify all related information to process the home delivery.

Once the details are obtained and verified, the courier provider will arrive at the receiver’s residence with the money.

Prior to handing over the money, the courier provider will verify receivers original ID. After successful verification, the courier provider will obtain a signature on the transaction receipt and take a picture handing over the money.

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About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of March 31, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

About Giros y Finanzas

Financial Entity supervised by the “Superintendencia Financiera de Colombia”, our core business is to provide services and financial products to individuals from all segments of the Colombian population.

Our headquarter is based in Cali.

Media Contacts:

Western Union Global Communications
Pia De Lima; Pia.DeLima@westernunion.com 

Western Union Americas
Margaret Fogarty; margaret.fogarty@wu.com