Environmental, Social, and Governance (ESG)

For more than 170 years, Western Union has made innovation our business—helping people build the lives they want for their families and communities all over the world. Every day we are inspired to move right alongside our customers, partnering with them on their financial journey.

2022 ESG Report

Our Environmental, Social, and Governance Strategy

Our ESG strategy is focused on efforts and areas where the Company can make meaningful impact, including:

  • Supporting aspiring populations globally
  • Promoting the integrity of global money movement
  • Fostering a diverse, equitable, and inclusive culture

Supporting aspiring populations globally

Western Union’s network offers a broad mix of channels. Our retail and digital network reaches more than 200 countries and territories, serving millions of customers across more than 20,000 corridors or country pairings. We believe offering people simple, trusted solutions via both digital and retail access points creates pathways for long-term economic success.

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Promoting the integrity of global money movement

As a leader in global money movement, we are committed to helping build a global financial system our customers, partners and communities can trust. While third-party data show the rate of fraudulent activity across the financial industry is increasing, in 2022 our reported consumer fraud globally decreased by 12% and we prevented approximately $1.3 billion in fraudulent transactions. 

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Fostering a diverse, equitable and inclusive culture

We aspire to have a workforce that reflects the customers we serve. In 2022, nearly 92 percent of our candidate slates and 84 percent of interview panels globally were diverse. We also maintained gender pay equity globally and racial/ethnicity pay equity in the U.S. for the third consecutive year.

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Climate Change

As part of our evolving ESG strategy, we look at both our own impact on climate change and the risks and opportunities of climate change for our business. To take informed action and improve our environmental impact, we assessed our climate related risks and opportunities and measured our 2022 greenhouse gas (GHG) emissions. 

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The Western Union Foundation

The Western Union Foundation creates economic opportunity for youth and people who migrate by empowering them with the education and resources needed to succeed in today’s global economy.

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Latest ESG News

ESG Reports

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Governance Documents

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EEO-1 Reports