Western Union Expands Digital Service to Panama and Jamaica

Press Release By Western Union Published OnApril 26, 2018

ENGLEWOOD, Colo., PANAMA CITY & KINGSTON, Jamaica–(BUSINESS WIRE)– The Western Union Company (NYSE: WU), a leader in cross-border, cross-currency money movement, today extended its global digital footprint to Latin America and the Caribbean, activating the Western Union® mobile app (for iOS and Android) in Panama and Westernunion.com/jm in Jamaica, enabling customers to send money to more than 200 countries and territories, 24/7.

Panama and Jamaica are the first countries to lead Western Union’s digital rollout across the Latin America and Caribbean region. Western Union is also accelerating its digital presence across Asia Pacific and the Middle East, in line with the company’s strong digital presence in North America, Europe, and Oceania. Western Union’s digital offerings complement the company’s retail footprint of more than half-a-million Agent locations across the globe.

“Western Union’s vision is to connect our online presence with our offline network to create an omnichannel offering that connects nearly every country in the world and is uniquely able to serve a large global customer base,” said Odilon Almeida, President, Western Union Global Money Transfer.

“It’s already an achievement to allow customers in more than 200 countries and territories to send money from a brick-and-mortar location to nearly every country across the world. Our aim is to offer the same convenience across the world with just a few clicks, anytime, anywhere. This is Western Union – continuously innovating global cross-border money movement and delivering greater value for our customers,” said Khalid Fellahi, Western Union’s Global Head of Digital.

In Panama, Western Union customers can complete their transaction within the Western Union mobile app using a debit or credit card, or they can also initiate the transaction in the mobile app, and then pay in cash at an Agent location.

In Jamaica, Westernunion.com/jm has been launched in alliance with GraceKennedy Money Services. Customers can complete their transaction online using a debit or credit card. In addition, customers can use the Western Union mobile app (for iOS and Android) in Jamaica to initiate a transaction, and then pay in cash at an Agent location.

Western Union’s mobile app serves as the onramp to an omnichannel platform that enables people to send and receive money across a full spectrum of uses and needs – from digital natives who are never without their smartphones, as well as the four billion people who aren’t online yet, according to the World Bank’s most recent data. The omnichannel platform connects the digital and physical worlds of money across more than 200 countries and territories, billions of consumer bank accounts, 130 currencies, 17 mobile wallets, and more than half a million Agent locations.


About Western Union

The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of December 31, 2017, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of over 550,000 agent locations in 200 countries and territories and over 150,000 ATMs and kiosks and included the capability to send money to billions of accounts. In 2017, The Western Union Company completed 276 million consumer-to-consumer transactions worldwide, moving $82 billion of principal between consumers, and 547 million business payments. For more information, visit www.westernunion.com.

Source: The Western Union Company

Western Union


Pia De Lima, 1-954-260-5732



Latin America and the Caribbean:

Paula Barifouse, 1-786-857-5175