Our leadership team remains true to our vision and values, putting customers’ evolving needs at the center of our innovation and holding up trust and convenience as the hallmarks of our business.
Jeffrey A. Joerres has served as Executive Chairman of ManpowerGroup from May 2014 to December 2015. From 1999 to 2014, Joerres served as CEO of ManpowerGroup and from 2001 to 2014, he served as Chairman of the Board. Joerres joined ManpowerGroup in 1993, and served as Vice President of Marketing and Senior Vice President European Operations and Marketing and Major Account Development. Joerres served as a director of Artisan Funds, Inc. from 2001 to 2011 and currently serves as a director of Johnson Controls International plc, and Artisan Partners Asset Management Inc.
Hikmet Ersek is President, Chief Executive Officer and Director of The Western Union Company, a Fortune 500 global leader in digital and retail cross-border money transfer and payments services.
With more than 30 years of executive experience in financial services, Ersek joined Western Union in 1999 and became CEO in 2010. Under his leadership, Western Union has successfully diversified and evolved its business to become a global payments company.
Significant accomplishments include: growing the company’s digital and mobile offerings; expanding the company’s portfolio into the B2B payments sector; growing its retail money transfer business to more than 550,000 worldwide Agent locations and more than 100,000 ATMS and kiosks; implementing a new technology platform; and significantly upgrading the company’s global compliance programs.
Founded more than 166 years ago, Western Union has become one of the world’s most global companies, serving customers in 200 countries and territories, with a diverse base of agents, frontline associates, and WU employees. A purpose-led company, a remarkably high 80 percent of WU employees contributed to the Western Union Foundation in 2016.
A citizen of Austria and Turkey, Ersek draws on his international background to speak out publicly for the rights of migrants and refugees worldwide. He has been publicly recognized for his commitment to community and corporate responsibility, including as Corporate Responsibility (CR) Magazine’s Responsible CEO of the Year. A recent recipient of the Best FinTech CEO, and Austrian of the Year Award, he also currently serves as the Austrian Honorary Consul for Colorado and Wyoming.
Ersek is frequently quoted by major global media outlets on business and societal topics such as migration, digital payments, and global business transformation. He is a member of the International Business Council of the World Economic Forum and the Business Roundtable.
Ersek began his career in financial services in Europe when he joined Europay/MasterCard in Austria in 1986. A decade later, he joined General Electric (GE) Capital, where he also represented the GE Corporation as the National Executive in Austria and Slovenia.
He speaks English, German and Turkish fluently, and enjoyed a short career as a professional basketball player in Europe prior to his private sector experience.
Ersek holds a Master's (Magister) degree in Economics and Business Administration from the Wirtschaftsuniversität (University of Economics) in Vienna, Austria.
Martin I. Cole served as Chief Executive Officer of the Technology Group at Accenture plc ("Accenture") from 2012 to 2014. During his career at Accenture, Mr. Cole also served as the Chief Executive Officer of the Communications, Media & Technology Operating Group from 2006 to 2012, Chief Executive Officer of the Government Operating Group from 2004 to 2006, Managing Partner of the Outsourcing and Infrastructure Delivery Group from 2002 to 2004 and Partner in the Outsourcing and Government Practices Group from 1989 to 2002. Prior to that, Mr. Cole served Accenture and its predecessor in a variety roles beginning in 1980. Mr. Cole has been a director of Western Digital Corporation since December 2014 and a director (since September 2014) and lead independent director (since December 2016) of Cloudera Inc.
Richard A. Goodman served as executive vice president, global operations of PepsiCo Inc. (“PepsiCo”) from March 2010 to December 2011. Prior to that, Goodman was PepsiCo’s chief financial officer from October 2006. From 2003 until October 2006, Goodman was senior vice president and chief financial officer of PepsiCo International. Goodman served as senior vice president and chief financial officer of PepsiCo Beverages International from 2001 to 2003, and as vice president and general auditor of PepsiCo from 2000 to 2001. Before joining PepsiCo in 1992, Goodman was with W.R. Grace & Co. in a variety of senior financial positions. Goodman served as a director of Johnson Controls, Inc. from 2008 to September 2016. He currently serves as a director of Adient plc and Kindred Health Inc. and privately-held Toys ‘R’ Us, Inc.
Betsy D. Holden has been a senior advisor to McKinsey & Company since April 2007. Holden served as president, global marketing and category development of Kraft Foods Inc. from January 2004 through June 2005, co-chief executive officer of Kraft Foods Inc. from March 2001 until December 2003, and president and chief executive officer of Kraft Foods North America from May 2000 until December 2003. Holden began her career at General Foods in 1982. Holden served as a director of Catamaran Corporation from December 2012 until August 2015. She currently services as a director of Diageo plc and Time Inc.
Roberto G. Mendoza served as senior managing director of Atlas Advisors LLC, an independent global investment banking firm, since March 2010. Previously, Mendoza co-founded Deming Mendoza & Co., LLC, a corporate finance advisory firm, and served as one of its partners from February 2009 to March 2010. Mendoza served as non-executive chairman of Trinsum Group from February 2007 to November 2008. In January 2007, Trinsum Group was formed as a result of a merger of Marakon Associates and Integrated Finance Limited, a financial advisory company that Mendoza co-founded and of which he served as chairman of the board and managing director from 2002 to February 2007. He also served as managing director of Goldman Sachs from September 2000 to February 2001. From 1967 to 2000, Mendoza held positions at J.P. Morgan & Co. Inc., serving from 1990 to 2000 as director and vice chairman of the Board. He currently serves as a director of PartnerRe Ltd., ManpowerGroup Inc., and Quinpario Acquisition Corp. 2.
Michael A. Miles, Jr. has served as an advisory director of Berkshire Partners, a private equity firm, since March 2013. Previously, Miles was president of Staples, Inc. from January 2006 and chief operating officer from September 2003. Prior to that, Miles was chief operating officer, Pizza Hut for Yum! Brands, Inc. from January 2000 to August 2003. From 1996 to 1999 he served Pizza Hut as senior vice president of Concept Development & Franchise.
Robert W. Selander served as Executive Vice Chairman of MasterCard Incorporated and MasterCard International from July, 2010 until December, 2010. From April, 1997 until July, 2010, Selander served as Chief Executive Officer of MasterCard Incorporated and MasterCard International. In addition, until August 2009, Selander served as President of MasterCard Incorporated and MasterCard International from June 2002 and April 1997, respectively. Prior to his election as President and Chief Executive Officer of MasterCard International in April 1997, Selander was an Executive Vice President and President of the MasterCard International Europe, Middle East/Africa and Canada regions. Before joining MasterCard in 1994, Selander spent two decades with Citicorp/Citibank, N.A. Selander has also served as a director of the Hartford Financial Services Group, Inc. from March, 1998 to May, 2008, MasterCard Incorporated from June, 2002 until December, 2010, and MasterCard International from April, 1997 until December, 2010. Selander currently serves on the Board of Trustees of the Fidelity Equity and High Income Funds and as non-executive chairman of HealthEquity, Inc.
Frances Fragos Townsend is an Executive Vice President for Worldwide Government, Legal and Business Affairs at MacAndrews and Forbes Incorporated. She works across MacAndrew’s portfolio companies focusing on international, legal, compliance and business development issues. Prior to that she was a corporate partner with the law firm of Baker Botts, LLP. From 2004 to 2008, Ms. Townsend served as Assistant to President George W. Bush for Homeland Security and Counterterrorism and chaired the Homeland Security Council. She also served as Deputy National Security Advisor for Combatting Terrorism from May 2003 to May 2004. Ms. Townsend spent 13 years at the U.S. Department of Justice under the administrations of President George H. W. Bush, President Bill Clinton and President George W. Bush. She has received numerous awards for her public service accomplishments. Ms. Townsend is a Director on the board of three public companies (NYSE: FCX, NYSE: WU, NASDAQ: SGMS) where she serves on: compliance, compensation, governance and executive committees. She also serves on three private company boards where she chairs all three compensation committees and is the Chairwoman of one Board. Ms. Townsend is an on air senior national security analyst for CBS News and, before that, she was at CNN for seven years. She regularly appears on network and cable television as a foreign policy, counterterrorism, national and homeland security expert. Ms. Townsend also serves on several government advisory and nonprofit boards. Ms. Townsend is a trustee on the board of the New York City Police Foundation, Business Executives for National Security, the Intrepid Sea, Air & Space Museum and the Atlantic Council. She is also a member of the Council on Foreign Relations and the Trilateral Commission.
Solomon D. Trujillo founded Trujillo Group, LLC, and has served as chairman since July 2003. Trujillo also served as the chief executive officer and director of Telstra Corporation Limited, Australia’s largest media-communications enterprise, from July 2005 to June 2009. From February 2003 to March 2004, Trujillo was Orange SA’s chief executive officer. Before that, Trujillo was chairman, president and chief executive officer of Graviton, Inc. from January 2001 until January 2003. Trujillo previously served as a director of Target Corporation from 1994 to 2014. He currently serves as a director of WPP plc and Fang Holdings Ltd. (formerly Sou Fun Holdings Limited).