Our Leadership

Our leadership team remains true to our vision and values, putting customers’ evolving needs at the center of our innovation and holding up trust and convenience as the hallmarks of our business.

Hikmet Ersek

Hikmet Ersek

President and CEO

Hikmet Ersek is Chief Executive Officer and Director of The Western Union Company (NYSE: WU), a Fortune 500-ranked global leader in cross-border money-movement services. Ersek has executive management responsibility for a global platform and a powerful brand spread over 200 countries and territories. Western Union has a rich history encompassing more than 165 years of innovation and today is also one of the world's most diverse companies, with employees from more than 100 countries.

During Ersek's tenure as CEO, which began in 2010, Western Union has successfully diversified and transformed its business model to a global FinTech payments company. Beyond growing its retail money-transfer business to more than 550.000 worldwide locations, over 100,000 ATMs and kiosks and via connections to billions of bank accounts and mobile wallets, he successfully expanded the digital business globally.

He joined Western Union in September 1999, and held several senior international roles of increasing responsibility within the company. Under these roles he was a major force for the global expansion of Western Union.

Ersek began his career in financial services in 1986 at Europay/MasterCard in Austria. In 1996, he joined General Electric (GE) Capital, and also represented the GE Corporation as a National Executive in Austria and Slovenia.

Ersek has a Master's (Magister) degree in Economics and Business Administration from the Wirtschaftsuniversität (University of Economics) in Vienna, Austria. He speaks English, German and Turkish fluently. He had a short career as a professional basketball player. Hikmet Ersek is currently also the Austrian Honorary Consul for Colorado & Wyoming.

In 2012, Ersek was recognized by Corporate Responsibility Magazine as a Responsible CEO of the Year. He was also recognized by the American Advertising Federation as a Diversity Achievement Career Achiever. In 2016 he received the Austrian of the Year Award.

Raj Agrawal

Raj Agrawal

Executive Vice President, Chief Financial Officer

As Executive Vice President and Chief Financial Officer, Raj Agrawal is responsible for the leadership and direction of the CFO organization. He is based in Englewood, Colorado, at Western Union’s global headquarters.

Prior to serving as CFO, Agrawal was Executive Vice President and President of Western Union Business Solutions (WUBS). Agrawal has been with Western Union since 2006 and has held roles of increasing responsibility with the company, including Treasurer and Senior Vice President for Finance in the EMEA/APAC region.

Prior to joining Western Union, he served in a dual role of Treasurer and Vice President of Investor Relations for Deluxe Corporation. Agrawal started his career in the automotive industry at General Motors Corporation in Michigan, and later worked at GM as a manufacturing engineer. He also held several roles at Chrysler Corporation, including Senior Financial Analyst, and at General Mills, Inc., including Assistant Treasurer.

Agrawal holds an MBA from Columbia University.

John R. Dye

John R. Dye

Executive Vice President, General Counsel and Secretary

As Executive Vice President, General Counsel and Secretary of The Western Union Company, John Dye is responsible for overseeing the company's legal and regulatory compliance matters. He is also Chairman of the Board of Directors of the Western Union Foundation.

Prior to joining Western Union in November 2011, Dye was Senior Vice President, Interim General Counsel and Corporate Secretary of the Federal Home Loan Mortgage Corporation (FHLMC) from July 2011. From July 2007 to July 2011, Dye served as Senior Vice President, Principal Deputy General Counsel Corporate Affairs of FHLMC, where he worked on corporate transactions and managed attorneys in the areas of corporate disclosure, securities, intellectual property, contracts and human resources.

Dye also held senior leadership positions at Citigroup, Inc. and served as Senior Vice President and Senior Counsel at Salomon Smith Barney. Dye began his legal career at the New York-based law firm Brown & Wood.

Dye earned a Bachelor of Arts degree, magna cum laude, Phi Beta Kappa, from Middlebury College and a juris doctor degree from the University of Virginia School of Law.

Libby G. Chambers

Elizabeth G. Chambers

Chief Strategy, Product and Marketing Officer

As Chief Strategy, Product and Marketing Officer of the Western Union Company, Elizabeth G. (Libby) Chambers has responsibility for our global strategy, products, marketing, communications, and a range of corporate transformation initiatives.

Prior to joining Western Union, Libby served as Chief Marketing and Business Development Officer at Freshfields Bruckhaus Deringer, the international law firm. Previously, Libby held a range of senior marketing roles at Barclays, including serving as Chief Marketing Officer of retail and commercial banking and Barclaycard. She also led Barclaycard’s co-branded credit card issuing business in the UK for 3 years. Her tenure at Barclays was marked by a string of market-leading product innovations and partnerships, as well as digital channel development and brand transformation. Before joining Barclays she held C-level strategy, marketing and new business development roles at Bank of America, the Reader’s Digest Association and Bingham McCutchen LLP.

She is a non-executive director on the board of Smith & Williamson, the accounting, tax advisory and wealth management firm. Previous directorships have included Dollar Financial Group in the UK, hibu plc (formerly the Yell Group) and the Home and Savings Bank, a start-up retail banking venture. She also served on/chaired the boards of Barclaycard’s joint ventures with Home Retail Group (Argos), Thomas Cook and Solutions Personal Finance (Littlewoods). Earlier in her career she was an associate and then a partner with McKinsey & Company, serving financial institutions on a range of strategy, product marketing and organizational effectiveness topics.

A Harvard MBA, she is also a Stanford graduate and started her career as a financial analyst with Morgan Stanley & Co.

Odilon Almeida

Odilon Almeida

President Western Union Global Money Transfer

With a 30-year career in global financial, fintech, telecom and fast moving consumer goods sector, Odilon Almeida brings a leadership style anchored in growth acceleration and business turnarounds involving digital transformation, organic growth and successful M&A.

His global business leadership and board experience at Western Union, Millicom, BankBoston (now Bank of America), The Coca-Cola Company and Colgate-Palmolive, has given him deep knowledge of corporate governance, general management, technology platforms, regulatory and compliance as well as consumer insights of developed and emerging nations.

In his current role as President Western Union Global Money Transfer, he oversees Western Union’s entire global consumer omni-channel business across more than 200 countries and territories, bridging all continents. With a 15-year tenure at Western Union, Almeida most recently (2016) was the President of the Americas and European Union, leading 98 countries and territories across North America, Latin America, the Caribbean and European Union.

Almeida is also a non-executive director to Nasdaq listed Millicom International, a leading telecommunications and media company. Serving more than 56 million customers in 14 countries, Millicom provides a range of mobile services, cable TV, broadband and content across Africa and Latin America, connecting people to the internet and making the digital lifestyle a reality. He also serves as Chairman of Millicom’s Compliance and Business Conduct Committee.

He has a Bachelor’s degree in Engineering from Maua Engineering School in São Paulo, Brazil, and in Business Administration from University of São Paulo, and also holds an MBA in Business Administration with specialisation in Marketing from Getulio Vargas Foundation, São Paulo. He advanced his education with executive studies at IMD Lausanne, The Wharton School, and Harvard Business School.

Jean Claude Farah

Jean Claude Farah

Executive Vice President and President, Middle East, Africa, Asia Pacific, Eastern Europe & CIS

As Executive Vice President and President, Middle East, Africa, Asia Pacific, Eastern Europe and CIS, Jean Claude Farah is responsible for driving rapid growth in the company’s consumer-to-consumer money-transfer business, adopting innovative delivery channels and making strides in payments to address emerging market opportunities across the region. From March 2009 to December 2013, Farah served as Senior Vice President for the Middle East and Africa region of Western Union. Farah was appointed to his current position in January 2014.

In addition to holding a senior executive role with Western Union, a Fortune 500 company, Farah is a thought leader in corporate responsibility and shared value. He is an active member on the board of directors of the Western Union Foundation.

Farah joined Western Union in 1999 as Marketing Manager, Middle East & North Africa. He has held a variety of progressively responsible positions with the company, including Regional Director from March 2003 to June 2005, Regional Vice President from June 2005 to March 2009 and Senior Vice President for the Middle East, Pakistan and Afghanistan (MEPA) region. Most recently, Farah was Senior Vice President, Middle East & Africa.

Farah started his career in 1995 with Renault SA, where he gained extensive experience in marketing. Prior to joining Western Union, he was Area Manager for Orangina Pernod Ricard, one of the world’s leading beverage brands.

Farah, a French-Lebanese national, has a bachelor’s degree in Business Administration from St. Joseph University in Lebanon and an MBA from the Ecole Supérieure de Commerce de Paris in Paris.

Kerry Agiasotis

Kerry Agiasotis

Senior Vice President, President, Western Union Business Solutions

As Senior Vice President and President of Western Union Business Solutions (WUBS), Kerry Agiasotis is responsible for leading the continued growth and expansion of all WUBS products and services worldwide. He reports directly to President and CEO Hikmet Ersek.

Previously, Agiasotis was Senior Vice President of Global Sales for WUBS. In this role, Agiasotis led the sales activities of more than 900 sales professionals accountable for generating all of WUBS revenues worldwide. Agiasotis has been with the company since 2006 through the acquisition of Travelex Global Business Payments (TGBP) and has held roles of increasing responsibility, including Regional Divisional Director for TGBP in Asia Pacific and Head of Global Sales Strategy and Operations and Regional Divisional Director in Asia Pacific.

In addition, Agiasotis has held a number of senior management roles with both Oracle Corporation and Siebel Systems selling Business Intelligence and CRM solutions.

Agiasotis holds an Executive MBA from the Australian Graduate School of Management.

John David Thompson

John David Thompson

Executive Vice President, Global Operations and Technology, Chief Information Officer

As Executive Vice President, Global Operations and Technology and Chief Information Officer, John "David" Thompson is responsible for building and developing the IT infrastructure to support the next generation of payment products and services. He also is responsible for maximizing efficiency, quality and customer delivery for the company’s global Agent network of more than 500,000 Agent locations in 200 countries and territories. He is based in Englewood, Colo., at Western Union’s global headquarters.

Thompson has more than 20 years of experience in the high-technology industry, most recently as Group President, Services and Support and Global CIO of Symantec Corporation. Prior to this role, he served as Symantec’s Executive Vice President and Chief Information Officer and, during his six years at the company, led an organization that offered expert solutions and support in information security, technology, availability and storage.

Earlier in his career, he was Senior Vice President and Chief Information Officer for Oracle Corporation and Vice President of Services and Chief Information Officer at PeopleSoft, Inc. Thompson is a director of CoreSite Realty Corporation.

Thompson studied at Marymount University in Arlington, Va. and American University in Washington, D.C.

Richard Williams

Richard Williams

Executive Vice President, Chief Human Resources Officer

As Executive Vice President and Chief Human Resources Officer, Richard Williams oversees all aspects of Western Union’s Human Resources functions around the globe. He is based in Englewood, Colo., at Western Union’s global headquarters.

Williams joined Western Union in 2009 as the Vice President of Human Resources for the Americas region. Prior to joining Western Union, Richard worked for Fullerton Financial Holdings (a wholly owned subsidiary of Temasek Holdings) as its Senior Vice President of Human Resources for Central and Eastern Europe, Middle East and Africa, based in Dubai.

Williams also spent more than 17 years with American Express, holding senior human resources roles in Europe, Asia, Latin America and the U.S. In his last role with American Express, Williams was the Vice President of Human Resources for the Latin America, Caribbean and Canada region. Williams also has held senior-level roles with Dunia Finance in the UAE, a joint venture between Fullerton Financial and Mubadalla, and with ACNielsen.

Williams was born in Mombasa, Kenya and has lived in seven countries. He holds a Bachelor of Arts in Political Science from San Diego State University.

Khalid Fellahi

Khalid Fellahi

Senior Vice President and General Manager, Western Union Digital

As Senior Vice President and General Manager for Western Union Digital, Khalid Fellahi is mainly responsible for ensuring the continued growth and expansion of Western Union in the digital space across the Americas and European Union. He is based in San Francisco.

Fellahi, who joined Western Union in 2002 as Regional Director for North Africa, was previously head of the Mobile Transaction Services group (2010). He also held several senior regional positions at Western Union, including the role of Senior Vice President for Africa from 2005 to 2010, where he was responsible for 51 countries with more than 20,000 Agent locations.

Prior to working at Western Union, Fellahi held roles within SIS-Groupe Compagnie Bancaire (Paribas) and Price Waterhouse Management Consultants. In addition, he has held senior leadership positions at small and medium enterprises in the service industry.

A Moroccan-French national, Fellahi has an engineering degree from the National Institute of Applied Sciences in France (INSA-Lyon) with a major in Information Technology, and an MBA from INSEAD.

Molly Shea

Molly Shea

Senior Vice President and General Manager, Western Union Digital

As Senior Vice President and General Manager, Digital, Middle East, Africa, Asia Pacific, Eastern Europe & CIS, Molly Shea is responsible for the global expansion of the Digital consumer-to-consumer business in the region including strategy and operations.

Molly brings over 20 years of experience in the financial services industry including significant international experience. Prior to taking on this role, Molly held several senior international roles of increasing responsibility with the company including serving as Managing Director of the International Business based out of Dublin, Ireland. Most recently, Molly served as Senior Vice President, Financial Planning and Analysis with responsibility for the global consumer-to-consumer and consumer-to- business money transfer segments.

Prior to her career with Western Union, Molly worked with Deloitte and Touche in Sao Paolo, Brazil and held various roles in Finance for Schering Plough Pharmaceuticals.

Molly received her Bachelors of Business Administration from St. Mary’s Academy and her Masters of International Business from the University of South Carolina.

Jacqueline D. Molnar

Jacqueline D. Molnar

Senior Vice President , Chief Compliance Officer

As Chief Compliance Officer, Jacqueline Molnar is responsible for spearheading Western Union’s compliance and AML programs.

In Jacqueline’s twenty years of experience as an attorney and compliance officer, she has focused her practice on AML/CTF, Sanctions, Anti-Bribery/Corruption, Consumer Protection, Fraud and Litigation Defense. She has led large international teams in the successful development of global AML programs across multiple jurisdictions and has represented numerous Fortune 500 companies in complex legal and regulatory matters across the globe.

Before joining Western Union in 2013 as Senior Vice President and Deputy Chief Compliance Officer, Jacqueline served as Vice President, Associate Global Anti-Money Laundering Officer at Toronto Dominion Bank Group in Toronto, Canada. Prior to joining TD, Jacqueline was Vice President, Assistant General Counsel at Wells Fargo & Company in Charlotte, North Carolina. She also practiced law at Gibson Dunn and at Latham & Watkins LLP in California, and at Herbert Smith Freehills in Sydney, Australia.

Jacqueline received her Doctor of Jurisprudence and her Bachelor of Education from the University of Hawaii and teaches AML Compliance Law at the William S. Richardson School of Law in Honolulu.

Scott Coad

Scott Coad

Chief Transformation Officer

As Chief Transformation Officer (CTO), Scott Coad is responsible for aligning resources and guiding management in driving the efficient design and execution of strategic initiatives that accelerate revenue and profit growth, enabling Western Union to continue to maximize shareholder value.

Coad is based at Western Union’s global corporate headquarters in Englewood, Colo.

Prior his promotion to CTO, Coad served in a variety of senior leadership roles at Western Union, including Senior Vice President, Global Operations, Senior Vice President of Corporate and Strategic Finance and Senior Vice President of Finance for the Americas’ consumer-to-consumer and bill-payment businesses.

Coad received a Bachelor of Science in Business Administration from the University of Missouri-St. Louis.

Learn about What We Do
Learn about our Our Vision